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Relying on local storage alone is the IT equivalent of walking on thin ice. Since everyone hates the term "backup," I refer to it instead as the "pre-restore process" when speaking with my clients. And when ... [read more]
Consider these six security issues before turning data over to a cloud-based service. “The cloud” buzzword dominates discussions these days, with talk about public clouds, private clouds, leveraging the cloud and moving applications into the cloud. While ... [read more]
Customer service values apply to everyone in the organization, including IT. In many IT departments, a personal touch is often absent from the day-to-day operations of staff. In the race to keep existing systems running and ... [read more]
Outsourcing is a great way to get professional services at a fraction of the price of hiring someone or a department full time. Your company may or may not be at the point of outsourcing ... [read more]
I'm guessing many of you are asking if cloud computing isn't just a new name for ASPs, software as a service, outsourcing or, for us older guys, timesharing. While the cloud certainly shares principles with ... [read more]